Cancelling Pro
- Cancel at any time in the extension: Account → Manage subscription. This opens the billing page of whoever sold you Pro.
- Or email skryve.support@gmail.com from your account email, and we'll cancel it for you.
- Cancelling stops the next renewal. Pro keeps working until the end of the month you've already paid for. After that your library stays open and searchable, but new videos, questions and comment analyses need Pro again.
- Deleting your account (Account → Delete account) cancels any active subscription straight away.
Automatic renewal
- Pro renews automatically each month at the then-current price until you cancel.
- We'll tell you at least 30 days before a price change applies to your next renewal, so you can cancel first.
Refunds
- Payments are non-refundable, except where the law requires a refund or this page says otherwise.
- Cancelling stops future renewals; it doesn't refund the current period.
- If we close a paid account for a serious breach of our terms, no refund is due for the remaining period, except where the law requires one.
UK customers: your 14-day right to cancel
- By law you usually have 14 days to cancel a contract made online.
- Pro gives you immediate access to digital content. At checkout you ask us to start Pro straight away and acknowledge that you lose the right to cancel once it starts. We confirm this in your receipt email.
- If the law treats Pro as a service rather than digital content, you may still cancel within 14 days. We'll refund the unused share of what you paid, measured in credits. For example, if you used 500 of a month's 2,000 credits, we refund three quarters of that month's price.
- To cancel, email skryve.support@gmail.com or send us any clear statement.
If we change or stop Skryve
- If we make a change that significantly reduces what Pro offers, you can cancel and get a refund of the unused part of your current period.
- If we discontinue Skryve, we'll give at least 30 days' notice where possible and refund unused prepaid Pro time.
Purchases outside the UK, US and Canada
Customers outside the UK, US and Canada buy Pro from our merchant-of-record partner, named at checkout. Its own refund terms apply to that purchase as well. You can contact either us or the partner's support for a refund.
Disputes and chargebacks
Please contact us before disputing a charge with your bank. Most problems can be fixed quickly. We may pause Pro while a dispute is open.
Your statutory rights
Nothing on this page affects your rights under consumer law, including the right to a repair, replacement or refund if Skryve is faulty or not as described.
How to ask for a refund
Email skryve.support@gmail.com from the email address on your Skryve account, with the date of the charge. We reply within 24 hours on working days. Approved refunds go back to the original payment method, usually within 5–10 working days.